FAQs and Terms and Conditions
The New Devine Guarantee: We know you’ll love your new art and we want to make sure your experience with us is nothing short of exceptional. If for any reason you feel something isn’t right, please get in touch and we will work with you to find a solution.
For prints damaged in the post (it occasionally happens - maybe one in 1000 orders) we’ll send a replacement print as quickly as we can - simply email us with the photos of the damage to the print and the post tube.
If for some reason you open your order and it really isn’t love, please contact us within 48 hours to organise a return or exchange. Pieces must be in perfect condition and returned to us in the original packaging in order to facilitate returns and exchanges. To be honest, we’ve never had this happen in thousands of orders but we want you to love your art. Truly.
Wondering what size print to buy? We have the definitive guide. Click here.
Our favourite store-bought frames can be found here.
Please note our Shipping Time-frames for 2023:
We post on Tuesday and Fridays. Please get in touch if you need an Express post order sent sooner and we will see what we can do.
20,30 and 50cm square prints/A3 and A2 prints: Generally posted on next post day.
A1, A0 and stretched canvas prints: Please allow up to two weeks for your print to be custom made before standard shipping times.
Originals: Please allow 2 weeks for varnishing/framing and packing before your original is posted.
Occassionally, sick kids/global pandemics/car breakdowns/existential crises/slippery bananas in Mario Kart/sleeping through our alarm happen and we might be a little longer than our anticipated times. We’re very grateful for your patience and understanding on the rare occasion that happens - that’s life, after all.
Covid Statement:
Some orders are taking a little longer than usual to arrive. Please check your tracking number in your email for further information and contact us if you order has not arrived within 3 weeks (Australia) or 6 weeks (worldwide.) Thank you for your understanding at this time.
FAQs
Payment methods: We accept all major payment methods: ShopPay, Apple Pay, Visa, Mastercard, Afterpay and Paypal and we offer traditional laybuy.
What you pay: You pay only the total amount for your artworks as described in the product listing (minus any discount code you may have to apply at checkout) and flat rate shipping if international. GST is INCLUDED in the purchase price listed (not additional.) If ordering outside of Australia, you may also be responsible for import taxes imposed by your country on your items as they are sent internationally DDU (Delivery Duty Unpaid.) These are not included in the sale price as listed on our website and are your own responsibility. We are not responsible for any additional import taxes or duties you may be required to pay outside of Australia.
Do you ship worldwide?
Yes! We are located in Australia but ship our artwork around the world. But unfortunately due to the new VAT requirements of Brexit, we are unable to ship to the UK at this time.
Commissions?
Why yes! Avec plaisir! (With great pleasure.) Claire takes only a small number per year and is usually booked several months in advance. A deposit of $600 will be required to book your commission and payment is organised through the website. Commissions open 1 January every year and close when booked out. You can book your commission work here.
Prints - Joy that lasts.
What materials are used for your artwork?
My prints are made in Brisbane by a small family firm. The paper prints are made on archival quality, Moab Entrada acid free cotton paper - it’s luxurious and the best money can buy - the stuff they use in museums. Entrada is an all-cotton archival paper that is gloriously smooth and will last generations if you look after it. Any print made on different paper will be disclosed in the description. A better quality paper for you means significantly less ‘profit margin’ for me but far more personal satisfaction - and that’s priceless.
Our canvas prints come with a mirrored edge for a wrapped look or a plain edge if the background colour of the artwork is a block colour. The paper prints fit straight into standard frames, and the stretched canvas prints and originals can be put straight on the wall as they are ready to hang. They can be framed but look beautiful hanging up without them.
All of my paper prints are inclusive of a 1cm white border. This is so that you can have them professionally framed or fit them into commercial pre-made frames (which are often odd sizes) without having to sweat it. Occasional small dark coloured dots that appear to be part of the paper are simply part of the cotton archival rag and aren’t considered a fault. Please treat your print exceptionally carefully as they are precious and delicate.
Ideally, no print or artwork should be placed in a spot where it receives lots of full sun for the best possible lifespan of your piece.
Just a note on colour.
We triple check photo colour against 3 different screens in The New Devine studio to best possibly colour-match and accurately represent The New Devine Originals. Originals are usually photographed prior to varnishing to reduce glare for this reason. However, slight variations in colour due to brightness/variation in screens does sometime occur. I'm sure you understand we can't control your backlighting and I'm sure you won't mind - the colours will be more glorious in real life.
Cards
Our cards are made in Australia from entirely recycled paper and printed using eco-friendly inks. They are gorgeous. The end.
When do you post?
Tyes days and Fridays for most things. Please note A1 and A0 prints and canvas prints are printed to order so please allow up to two weeks for your print to be made before standard shipping times.
Please allow up to two weeks for originals to be posted.
Our post DOES NOT include any potential additional taxes applied on imported goods in your country.
What is the return policy?
Postal Damage: If a piece has been damaged in the post, we ask you to kindly let us know within 48 hours of receiving it by emailing us - please include photos of the damage to the artwork as well as the damage to the packaging. We are unable to assess damages without these photos of both the item and packaging. All orders are carefully packed and leave The New Devine in perfect condition. Please see our Prints - Joy that Lasts section for tips re: unpacking your print in perfect condition. All orders are insured and sent registered post with signature on delivery. This is not optional.
Your print will most likely arrive rolled in a tube to keep it safe in the post. Take your time gently taking it from the tube. Avoid tugging on one spot or pinching with nails. Once out, simply keep the acid free paper on top of the cotton print, unroll it gently and use some soft folded towels/sheets out of the linen press to weigh it down until flat. Easy peasy.
We are sure that you will love your New Devine. However, if you feel something isn't quite right, please contact us so that we can find a solution, together. Please email salut@thenewdevine.com.
Additional packaging
I have a very strong sense of eco-guilt and when you work in the land of paper…this is a daily struggle. So: my business cards are made from recycled t-shirts (100% cotton - how cool is that?) I use cellophane, not traditional plastic (breaks down faster) and I will never include additional print-outs in your parcel - so your print is wrapped in acid-free tissue paper (it is a must to protect it) but you won’t see a fancy card describing the story behind your print (screenshot the website if you want it) or a printed receipt (that’s in an email in your inbox.) Sorry… not sorry. Our new custom designed art packaging is mainly recycled. Super exciting.
Privacy
We respect your privacy and will never, ever, give out your personal info. By signing up to our email list you are just making sure you are kept up to date with absolutely essential, exclusive offers and only contacted with AWESOME stuff.
Framing
Our favourite store-bought frames can be found here.
Most prints are made to fit standard commercial frames that you will see at all good major retailers. Yes, even the 30cm and 50cm square ones. You can also find an amazing selection of frames online for cheap (google ‘size of frame you want’ + ‘frame’ + ‘country you live in.’)
Professional framing is worth every penny. I do mine at Picture Framing on Discovery. However, often people tell me they are ‘scared’ of framing because they won’t know what to choose. I’ve been framing for a long time. There are things you should be scared of in life; spiders, the dog chewing your lacy knickers pulled out of the dirty laundry in front of your dinner guests, tax bills, waking up on Friday only to realise its actually Tuesday….but framing definitely isn’t one of them.
Step 1: Walk into framers with print in hand.
Step 2: Ask to see mats (that’s the cardboard-looking thing that will sit around the print - ask for ultimate white or bright white if you’re feeling fancy, then experiment with whatever colour/shade takes your fancy.)
Step 3: They will have a big wall of frames and a nice big table for you to lay everything out on to look at. Start pulling frames you like off the wall and pair them with different mats for different looks until you find one you love. Natural timber frames are more expensive but look awesome - they will give you that Scandi/boho/minimalist/always in vogue look. Second preference is a nice plain white frame - classy to the hilt. Gold frames are also very popular.
Step 4: Make sure to stand back from the whole thing and look from different angles (or put the frame-corner on all 4 corners of the print) to make sure you still like it with a bit of perspective.
Step 5: Listen to the framer’s ideas/advice but ultimately stick to what you really love. Some framers (probably not yours) like to try to sell you a frame that is actually not the cat’s pyjamas but that they have stock of and are trying to rid themselves of. Framing is an artistic, personal pursuit and ultimately - you’re the one who’s going to be sharing your space with it for years to come so you should go with what you love.
Step 6: Pay, collect it a little later, enjoy forever. She’ll be apples!
Terms and Conditions
Privacy policy
We respect your privacy and will never, ever, give out your personal info. By signing up to our email list you are just making sure you are kept up to date with absolutely essential, exclusive offers and only contacted with AWESOME stuff.
Terms & Conditions: Lay-Buy
Terms and Conditions: PUT IT ON LAY-BUY
Layby Terms, agreements and contract
Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com has identified core principles we believe are integral and imperative for all Lay-Buy agreement deals transacted through our PUT IT ON LAY-BUY checkout payment option to be fair and reasonable per the Fair Trading Act 1999.
The following principles below therefore make up the Terms & Conditions for any Lay-Buy or Layby contract and related transactions entered into. This applies to all and any lay-by contract template utilized by both the vendor or consumer:
-
Record of Payment
A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per your agreed lay-by policy. -
Storage and Identification of Lay-Buy Products
Product’s on Lay-Buy will be set aside and stored separately to other products. Products will be clearly identified as ‘Lay-By contract’ products by a number or some other identification. -
Cancellation of Lay-Buy by Buyer
The buyer may cancel their LayBy agreement form at any time prior to delivery of products and on delivery of products if the products are damaged by so advising seller in writing or if seller agrees, orally.If a buyer cancels a Lay-Buy, seller will, if so requested by the seller, give the buyer a “cancellation statement” which sets out-
a) The purchase price of the products; and
b) Advise customer of the cancellation fee payable to seller under all Lay-By terms and conditions; and
c) The total amount paid under the Lay-Buy; and
d) Any amount owing to either the buyer or seller under the layby terms on the cancellation of the Lay-Buy.If seller does not accept the buyer’s oral cancellation it is obliged to give/send the buyer a duly completed Lay-By Form of Cancellation immediately. -
Cancellation of Lay-Buy by Seller
The seller under a Lay-Buy must not cancel it unless –
a) The buyer breaches a term of the Lay-Buy; or
b) The seller stops trading; or
c) The products are no longer available -
Cancellation on breach by Buyer
If a buyer has breached a term of a Lay-Buy and seller intends to cancel the Lay-Buy, before doing so seller must –
a) Give the buyer notice of seller’s intention to cancel the Lay-Buy; and
b) Allow the buyer at least 14 days within which to rectify the breach; and
c) The notice to be given has to be:I) in writing, sent to the buyer’s last known address, or, if the buyer so agrees, orally; and
II) must specify the breach of the Lay-Buy for which the Lay-Buy is being cancelled; and
III) must state the time within which the buyer must rectify the breach;
IV) must state the matters listed per below:* the purchase price of the products;
* all cancellation charges payable under the agreement; and
* the total amount paid under the Lay-Buy;
* any amount owing to either the buyer or seller under the terms of the Lay-Buy on the cancellation of the Lay-Buy.The Lay-Buy is cancelled at the end of the period specified in the notice unless the buyer rectifies the breach before then or Seller agrees not to cancel it. -
Cancellation where business closes
If Seller under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Seller must give notice of the proposal to the buyer and must either –
(a) allow the buyer 7 days within which to complete the agreement; and
(b) cancel the Lay-Buy -
Cancellation where products not available
If the products are no longer available, Seller must cancel the Lay-Buy and refund all monies to the buyer. -
Effect of Cancellation
Subject to the above, when a Lay-Buy is cancelled by either party, Seller must refund all money paid within 14 days less a AUD $25 cancellation fee. There are circumstances which prohibit Seller from keeping the cancellation charge. These include but are not limited to, situations where the products are damaged or not delivered or where Seller has breached a term of the Lay-Buy statement. -
Cancellation Charge
Seller shall charge the buyer a AUD $25 cancellation fee under the terms of all Lay-Buy deals. -
Banking Charges back Fees
The seller shall be entitled to pass-on to the buyer all charge back fees received by any given bank for any given customer charge back from any given Lay-Buy deal. -
Service Fee
Seller shall not charge the customer any interest charges, membership fee or service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com charge an admin fee, which is a once-off 1.9% of the total order value at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable. -
Lay-Buy Reporting
Seller shall have reporting in place for all Lay-Buy deals covering Down Payment made, Lay-Buy period, Frequency of payments required, Payment amount required per installment; and a full record of all payments made to-date (amount and date on which made). -
Delivery
The seller will only dispatch the buyer product/s after receiving the final installment payment for all Lay-Buy deals. -
MISCELLANEOUS
14.1 This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
14.2 This Agreement may be amended only by a written instrument duly executed by all parties hereto.
14.3 The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
14.4 This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
14.5 Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.