Nitty Gritty Stuff
(Postage and other Info)
When do we post?
Usually within 48 hours of your order. However, between August and December of 2019 we will post on Saturdays only. (See: Clairebear on maternity leave so hubby and mum are on pack and post duties.)
$10 flat rate postage is available anywhere in Australia and NZ.
Free Post on all orders over $200. Discount auto-applies at checkout. You’re welcome.
International Postage (for those not in Oz or NZ)
‘Shipping’ (come on - post!) to the WORLD is now available!
Flat rate of $25 AUD applies and includes insurance for originals (because your art is important.)
Free post on all orders over $200 now applies WORLD WIDE! Simply select International/Worldwide Shipping and discount will be applied.
Returns are happily accepted if there is a problem with your order within our control. Orders over the value of $100AUD are insured as standard against damage or loss in the post. All orders are carefully packed and leave The New Devine in perfect condition. Unfortunately, for orders under $100, any damage caused by post companies will not be refunded.
Change of mind returns/exchanges can be accommodated - buyer pays return postage. Prints must be in original condition and packaging when returned.
We are sure that you will love your New Devine. However, if you feel something isn't quite right, please contact us so that we can find a solution, together. Please email firstname.lastname@example.org
Some items are marked special order. This usually applies to framed orders - you should allow an extra 7 business days on top of normal post times for your order to arrive.
Sometimes, this applies to prints - it simply means we have sold out unexpectedly quickly of your chosen print but have reordered it. Again, please simply allow an addition 7 working days on top of normal post times for your order to arrive.
Large/Super prints are usually printed to order. Please allow an additional 7 working days for delivery on top of normal post times.
We respect your privacy and will never, ever, give out your personal info. By signing up to our email list you are just making sure you are kept up to date with absolutely essential, exclusive offers and only contacted with AWE-SOME stuff.
Just a note on colour
We triple check photo colour against 3 different screens in The New Devine studio to best possibly colour-match and accurately represent The New Devine Originals. Originals are usually photographed prior to varnishing to reduce glare for this reason. However, slight variations in colour due to brightness/variation in screens does sometime occur. I'm sure you understand we can't control your backlighting and I'm sure you won't mind - the colours will be more glorious in real life.
Your print will most likely arrive rolled in a tube to keep it safe in the post. Simply keep the acid free paper on top of it, unroll it gently and use some soft folded towels/sheets out of the linen press to weigh it down until flat. Easy peasy.
My prints are made in Brisbane, on archival quality, Moab Entrada Bright White 290gsm acid-free paper by a small family firm. Basically Entrada is an all-cotton archival paper that is gloriously smooth and will last generations if you look after it. Any print made on different paper will be disclosed in the description. A better quality paper for you means significantly less ‘profit margin’ for me but far more personal satisfaction - and that’s priceless.
All of my prints are inclusive of a white border. This is so that you can have them professionally framed or fit them into commercial pre-made frames (which are often odd sizes) without having to sweat it. Some prints have slightly more or less negative space around them depending on the dimensions of the original.
Having trouble with some pictures looking like they are cropped square when you know they should be rectangles?
Yep - we’re working on that but it only happens to a couple of people very occasionally. Please check out the website on your computer rather than iPhone - it solves it. Sorry, love!
Most prints are made to fit standard commercial frames that you will see at all good major retailers. Yes, even the 30cm and 50cm square ones. You can also find an amazing selection of frames online for cheap (google ‘size of frame you want’ + ‘frame’ + ‘country you live in.’)
…I make them to fit standard frames, but I can’t recommend standard frames. You get what you pay for.
Professional framing is worth every penny. I do mine at Picture Framing on Discovery and large/super size prints are available to you already framed in the drop-down menus (white or natural timber both look stunning.) However, often people tell me they are ‘scared’ of framing because they won’t know what to choose. Here is the deal - and take it from me - I’ve been choosing frames since I was 3 (first for my father, then for me.) There are things you should be scared of in life; spiders, the dog chewing your lacy knickers pulled out of the dirty laundry in front of your dinner guests, tax bills, waking up on Friday only to realise its actually Tuesday….but framing definitely isn’t one of them.
Step 1:Walk in to framers with print in hand.
Step 2: Ask to see mats (that’s the cardboard-looking thing that will sit around the print - ask for ultimate white or bright white if you’re feeling fancy, then experiment with whatever colour/shade takes your fancy.)
Step 3: They will have a big wall of frames and a nice big table for you to lay everything out on to look at. Start pulling frames you like off the wall and pair them with different mats for different looks until you find one you love. Natural timber frames are more expensive but look awesome - they will give you that Scandi/boho/minimalist/always in vogue look. Second preference is a nice plain white frame - classy to the hilt. Gold frames are also very popular.
Step 4: Make sure to stand back from the whole thing and look from different angles (or put the frame-corner on all 4 corners of the print) to make sure you still like it with a bit of perspective.
Step 5: Listen to the framer’s ideas/advice but ultimately STICK TO YOUR GUNS. Some framers (probably not yours) like to try to sell you a frame that is actually not the cat’s pyjamas but that they have stock of and are trying to rid themselves of. You are not a galah and don’t need that nonsense in your life. Framing is an artistic, personal pursuit and ultimately - you’re the one who’s going to be gawking at it for years to come so back yourself.
Step 6: Pay, collect it a little later, enjoy forever. She’ll be apples!
Our cards are made from sustainably sourced paper. They are gorgeous. The end.
I have a REALLY strong sense of eco-guilt and when you work in the land of PAPER…this is a daily struggle. So: my business cards are made from recycled t-shirts (100% cotton - how cool is that?) I use cellophane, not traditional plastic (breaks down faster) and I will never include additional print-outs in your parcel - so your print is wrapped in acid-free tissue paper (it is a must to protect it) but you won’t see a fancy card describing the story behind your print (screenshot the website if you want it) or a printed receipt (that’s in an email in your inbox.) Sorry…not sorry.